Terms of Service

1. Introduction

Welcome to Dolphin Global Traders. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website at dolphinglobaltraders.com, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

2. Use of Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You must not:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to any part of the website, server, or database
• Use automated systems (bots, scrapers) to access or collect data from the website without our written permission
• Transmit any harmful code, viruses, or other technologically harmful material
• Impersonate any person or entity, or misrepresent your affiliation

3. Account Terms

To access certain features of our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information during registration and keep your account details up to date. We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

4. Products & Pricing

We make every effort to display our products accurately, including descriptions, images, and pricing. However, we do not guarantee that product descriptions, photographs, or other content are error-free, complete, or current. Prices are listed in Indian Rupees (INR) unless otherwise stated and are subject to change without prior notice. All prices are inclusive of applicable taxes unless specified otherwise. We reserve the right to modify or discontinue any product at any time without liability.

5. Orders & Payments

Placing an order on our website constitutes an offer to purchase the selected products. We reserve the right to accept or decline any order at our discretion. Orders are confirmed only after successful payment processing. We accept payments through secure online payment gateways including UPI, credit/debit cards, net banking, and other supported methods. All payment transactions are processed through encrypted, PCI-compliant payment gateways to ensure your financial information remains secure.

6. Shipping & Delivery

We aim to dispatch all orders within 2-3 business days of order confirmation. Delivery timelines vary based on your location and the shipping method selected. Estimated delivery times are provided at checkout and are approximate. We are not responsible for delays caused by courier services, customs clearance (for international orders), or force majeure events. Risk of loss and title for products pass to you upon delivery to the shipping carrier.

7. Returns & Refunds

We want you to be completely satisfied with your purchase. Our return policy is as follows:

• Returns are accepted within 7 days of delivery
• Items must be unused, unwashed, and in their original packaging
• To initiate a return, contact us with your order number and reason for the return
• Refunds will be processed within 5-7 business days after we receive and inspect the returned item
• Shipping charges for returns are borne by the customer unless the item is defective
• Customised or personalised products are not eligible for return unless they are defective

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of Dolphin Global Traders or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, display, or create derivative works from any content on this website without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Dolphin Global Traders shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website or products. Our total liability for any claim arising from these Terms or your use of our services shall not exceed the amount you paid for the specific product or service giving rise to the claim.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in Vadodara, Gujarat, India.

11. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at info@dolphinglobaltraders.com.