Privacy Policy

1. Introduction

Dolphin Global Traders ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information when you interact with our website:

• Personal Identification Information: Name, email address, phone number, and shipping/billing address
• Payment Information: Payment details processed securely through our third-party payment providers
• Account Information: Username, password, and order history
• Browsing Data: IP address, browser type, device information, pages visited, time spent on pages, and referring URLs
• Communication Data: Messages, inquiries, and feedback you send to us

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping, payment, and delivery notifications
• Communication: To respond to your inquiries, send order updates, and provide customer support
• Service Improvement: To analyse usage patterns and improve our website, products, and services
• Marketing: To send promotional offers and newsletters (with your consent, which you can withdraw at any time)
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations

4. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of sensitive data during transmission, secure storage of personal information on protected servers, regular security audits and vulnerability assessments, and access controls limiting who can view your data. While we strive to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. The types of cookies we use include:

• Essential Cookies: Required for the website to function properly, such as session management and authentication
• Preference Cookies: Remember your settings and preferences for a better experience
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve it

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more details, please see our Cookie Policy.

6. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: To securely process your transactions (e.g., Razorpay, PayPal)
• Shipping Partners: To deliver your orders (e.g., BlueDart, DTDC, Delhivery)
• Analytics Providers: To help us understand website usage and improve our services

These third parties are contractually obligated to protect your data and use it only for the purposes we specify. We do not sell your personal information to third parties.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of any inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, commonly used format

To exercise any of these rights, please contact us using the details provided below.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at info@dolphinglobaltraders.com.